Last updated: June 25, 2024

1. Introduction

Positive Live Chat (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our omnichannel messaging service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information
• Email address and phone number
• Company information
• Account credentials
• Payment information

Usage Data

We automatically collect certain information when you use our Service:

• Log files and usage statistics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Communication metadata

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Service
• Process transactions and send notifications
• Improve and personalize user experience
• Provide customer support
• Send marketing communications (with consent)
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To service providers who assist our operations
• To comply with legal requirements
• To protect our rights and safety
• In connection with business transfers

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access and receive a copy of your data
• Right to rectify inaccurate information
• Right to delete your personal information
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

10. Children’s Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: