GDPR Compliance
Your rights under the General Data Protection Regulation
Your Data Protection Rights
Under GDPR, you have several rights regarding your personal data. Here’s what you can do:
🔍 Right to Access
You have the right to request copies of your personal data. We may charge a small fee for this service.
✏️ Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
🗑️ Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
⏸️ Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
📦 Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you.
🚫 Right to Object
You have the right to object to our processing of your personal data, under certain conditions.
How We Protect Your Data
🔒 Security Measures
- End-to-end encryption
- Regular security audits
- Access controls and authentication
- Data minimization practices
📋 Legal Basis
- Consent for marketing
- Contract performance
- Legitimate interests
- Legal compliance
Cookie Consent Management
We use cookies to enhance your experience. You can manage your cookie preferences at any time.
Data Retention
We use cookies to enhance your experience. You can manage your cookie preferences at any time.
- Account Data: Retained until account deletion + 30 days
- Chat Logs: Stored for 2 years to improve service quality
- Analytics Data: Retained for 26 months (anonymized)
- Legal Compliance: Data retained as required by applicable laws
Contact Our DPO
If you have any questions about your rights or our data practices, contact our Data Protection Officer:
Data Protection Officer
Email: dpo@positivechat.com
Response time: Within 30 days
Languages: English, Spanish, French
💡 Quick Actions
Need to exercise your rights quickly? Use our automated tools: